Application FAQs
Brand Ambassador Roles

Whether you’re just starting your application or you’ve already hit "submit" — we’ve got you. Here are the answers to our most frequently asked questions. If you can’t find what you need, just drop us a line at [email protected].

Getting started

1.Where do I log in?

If you want to check the status of your application or complete any additional tasks, you can sign in through the log-in page here.

2.How do I apply for a Brand Ambassador role?

You have a couple of options:

Option 1: Use the ‘Location’ filter on the homepage and select your University, or ‘School or College’. This option will filter only those opportunities available to you.

Option 2: Head to the ‘Vacancies’ page and review our current opportunities. Check the ‘Location’ tags within each vacancy to see if it’s available to you.

Once you’ve found the role that interests you most, click apply and follow the process.

Please note you can only apply to one role at a time.

If you apply and it’s not the right fit, don’t stress — we’ll do our best to match you to another role that suits you.

3.What is the application process?

  1. Select the role you want to apply to following one of the options above.

  2. Register and fill out your details

  3. A campaign manager will get in touch with your next steps (often a task with a deadline — stay alert!)

  4. Applications will then be assessed, if you are successful at this point you may be shortlisted and passed to a client for approval or sent an official offer!

We’ll keep you in the loop at every stage.

4.How long does the application process take?

It can take up to 4 weeks, depending on the campaign and time of year. We review applications as quickly as we can and keep you updated throughout the journey.

5.Can I apply for both MEBA and Single-Employer roles?

Nope — it’s a one-at-a-time kind of thing. Duplicate applications won’t be considered. If you're not successful in your first choice, we’ll pop you into our talent pool and consider you for future opportunities.

After You Apply

1.How long will it take to hear back?

During peak seasons, it can take 2–4 weeks to hear back after your initial application.

If you’re a good fit, we’ll send you the next steps as soon as possible.

2.What happens if I’m rejected? Can I apply again?

If you’re not successful right away, don’t worry. We’ll add you to our talent pool, and if a better-suited opportunity comes up, we’ll be in touch.

3.I worked on a campaign before — can I apply again?

Absolutely! We love working with experienced ambassadors. If you’re suitable for the new role, we’ll move you forward. Please let your current campaign manager know you’re re-applying — they’ll appreciate the heads-up and can recommend you.

Making Changes

1.I’ve submitted incorrect details — how do I fix it?

Just log back into your profile and make the necessary edits.

If you’re unable to change something (like your address), please email us at [email protected].

2.I uploaded the wrong CV / I don’t have a CV – what now?

We don’t always require a CV — but it can help us get to know your background. You can update your CV anytime by logging into your profile.

3.I haven’t heard back on my query — what’s going on?

We’re here Monday–Friday, 9:30am–4:30pm.

We aim to reply within 48 hours, but during peak times, it can take up to 1 week. Thanks for your patience!

Videos & Uploads

1.I don’t have Google Drive – can I upload my video another way?

Yes! You can share your video as an unlisted YouTube link, a Microsoft OneDrive link, or other cloud-hosted links.

Still stuck? Email the video directly to your campaign manager or ask for help — we’ve got you.

Still Need Help?

1.Who do I contact for support?

If your question is still unanswered from these FAQ’s, drop us a message at [email protected]. We’re happy to help!